Greetings from Edudrona!
By enrolling in EduDrona’s online tuition services, you (“the student” or “parent/guardian”) agree to
the following terms and conditions:
1. Communication Policy
All communication regarding classes, schedules, issues, or feedback must go through EduDrona
or its appointed coordinators.
Direct contact with tutors is strictly prohibited at any point during the course. Violation of this
policy may lead to suspension or termination of services without refund.
2. Tutor Assignment and Change Policy
The tutor selected after the demo session will remain assigned throughout the full course
duration and syllabus completion.
No change of tutor will be entertained as the decision is made post-demo with mutual agreement
and feedback.
In rare circumstances, if a change is required from the parent’s end, a formal written request with
a valid reason must be emailed to EduDrona. Approval is subject to availability and management
discretion.
3. Tutor Feedback and Support
Regular feedback from parents and students is essential to maintaining service quality.
If no dissatisfaction is communicated in a timely manner, EduDrona will assume that the service
is satisfactory and feedback is considered positive.
4. Fee and Refund Policy
All fees must be paid in advance and are non-refundable under any circumstances.
If a parent or student chooses to discontinue services, any remaining classes can be adjusted
with a different subject or tutor of equivalent value within EduDrona's offerings, subject to
availability and approval.
5. Class Schedule and Attendance
The class schedule is finalized before enrollment.
If a student misses a class without prior intimation, the session will be marked as completed and
will not be rescheduled.
Requests for rescheduling or cancellations must be made at least 24 hours in advance to be
considered.
6. Class Emergency Cancellations
EduDrona allows up to two emergency class cancellations or reschedules per month
without prior notice. These are subject to review and decision by management.
7. Class Duration
Each class session is of one hour duration unless otherwise agreed in writing.
8. Technical and Tutor Availability Issues
If a class is missed due to technical issues or tutor unavailability, a makeup class will be
arranged at the earliest convenience.
9. Use of EduDrona Resources
All study materials, class recordings, and content are the intellectual property of EduDrona.
Materials are provided for personal academic use only and may not be shared, copied, or used
commercially.
10. Student Conduct
Students are expected to maintain discipline, punctuality, and respectful behavior during all
sessions.
Misconduct may result in disciplinary action or termination of services.
11. Official Communication
For any official queries, class updates, or service-related issues, please contact:
info@edudrona.com
WhatsApp: 8700283667
